Treatment Fees

Please be advised that it is our practice policy to charge for missed appointments or appointments cancelled with less than 24 hours’ notice. Whilst we appreciate that there may be a genuine reason why you are unable to attend your appointment or need to cancel with short notice, we do not feel that it is fair to either absorb this cost ourselves or pass this cost onto other patients by increasing our fees. The fee charged for each appointment depends on the length of the appointment and will be charged at a rate of £25 per fifteen minutes of surgery time lost. Please refer to our practice policy for further information but a late cancelled appointment would be deemed one which is cancelled within 24 hours of the scheduled appointment start time.

Denplan patients who miss or late cancel either their dental examination or hygiene appointment will forfeit that session from their annual allocation. A further examination or hygiene appointment can be made but will be chargeable.

Due to the amount of surgery time lost due to late cancelled or missed appointments, it is our policy to routinely ask for a deposit payment to be made to secure an appointment booking, particularly for new patients seeking emergency treatment or for longer treatment appointments. Deposits taken to secure a booking are non-refundable if the appointment is missed or cancelled with less than 24 hours’ notice. Should you wish to cancel with more than 24 hours’ notice, the deposit will either be returned to you (if you do not wish to book a further appointment) or retained as a deposit for a subsequent appointment.